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In fact, we have not faced challenges regarding the initiative that we launched and distinguishes them from the rest of the banks in the client granting the opportunity to receive supplemental funding to pay the previous funding or additional funding premium else, through phone banking, but we found highly acclaimed since the launch of the service early in 2015, and in particular that it is through process to explain the product and to review the terms and conditions and prices in accordance with the call registered, and add the amount to the customer's account without visiting any branch, and met with this service resonated especially with the ladies segment in addition to customers in the military sector and various sectors made subject to the conditions of working hours access to finance according to this mechanism , and this feature is not available to the rest of the competitors.
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